Application
Welcome to our terms and conditions. Here we will establish what you can expect from us and what we expect from you. And just to be clear, when we say "us", "we" or "Kentaur", we mean Kentaur A/S and all our subsidiaries.
These terms and conditions apply to all purchases from Kentaur’s webshop www.kentaur.com from consumers / private customers.
By placing your order, you agree to be bound by these terms and conditions (refered to as terms). Therefore, please make sure you have read and understood them before ordering.
We have the right to change these terms, but the terms you approve at the time of your purchase will always apply for that particular purchase. As these terms will be updated every so often, please keep on visiting this page to stay up to date.
Order submission & processing
Want to place an order? This is how you do it. You collect the items you wish to order in your shopping cart using the 'select size' and then ‘add to cart’ buttons. In the shopping cart view, you can review your order and remove any item you have changed your mind about before proceeding to the checkout.
When you place your order by clicking ‘complete purchase’, you are making a binding agreement to purchase the items in the shopping cart.
There is a final and binding agreement between you and Kentaur when your order has been confirmed by Kentaur. We will send an order confirmation via email when the order has been accepted.
We can only accept orders placed on our website, not via email, letters, phone, or fax.
Orders cannot be canceled. If you no longer wish to receive the goods, you must return the ordered items.
Prices
All prices are stated with both exclusive and inclusive VAT prices, but do not include delivery charges and other national taxes. In the checkout view, the total cost for your purchase including delivery charges will be displayed.
All orders are settled in DKK, EUR, or USD depending on the delivery country.
From time to time, we offer promotions, discount codes, gifts and other offers. Such offers are valid only for the period specified in connection with such offers and on the terms directly associated with them. You need to fill in the coupon code for the offer before completing the purchase in order to receive the discount.
Payment
You can pay with MasterCard, VISA, and Eurocard.
The purchase amount is reserved at the time of order but is not charged until your package is shipped.
Delivery
All orders are shipped from our subsidiary EXW Lobez, Poland, which means that you accept the risks and costs from Lobez, Poland, to the delivery address, including any national taxes.
Kentaur is not obligated to deliver items that are out of stock. This will be indicated under the individual products along with information on when the item is expected to be back in stock.
You can expect your package to arrive within:
- 2-6 days within the EU
- 7-9 days for the rest of the world
Returns
You have the right to return your whole purchase or part of it, without stating a reason, within 14 days from the day you receive your order. If the period expires on a public holiday or weekend, the deadline is extended to the following business day.
You cannot cancel the order simply by refusing to accept the parcel.
We will give you a full refund for any returned product provided that the products are returned in the same condition as you received them. If the products have been damaged, soiled, washed, altered or worn (other than to try them on) and the value of the item has been reduced, you are not entitled to a refund.
The right of withdrawal does not apply to items made to your specifications or clearly personalized e.g. embroidery, chip etc.
When making a return, enclose the return slip, you received with your package, in the parcel and ship it to us - below you will find return addresses. If the return slip is not enclosed we cannot process a refund. If you accidentally have thrown the return slip away, contact [email protected].
You must ensure that the items are properly packaged when returning them. You bear the risk for the them until we receive them. Therefore, we recommend that you keep the postal receipt and any track and trace number.
Return of products that were sent by us to an address in Denmark
Link Logistics
Att: Kentaur A/S
Vesterballevej 13
7000 Fredericia
Denmark
NB: when making returns to Link Logistics ensure that the package is delivered within their opening hours (08.00-17.00[CS2] ). Packages sent to parcel locker (Pakkeboks) will not be collected.
Return of products that were sent by us to an address in the rest of the world
Kentaur Production sp. Zoo
Att: Mr Lukasz Kolysc ([email protected])
UL. Drawska 45
PL-73-150 Lobez
Poland
Refunds
If you return your whole purchase or part of it, we will refund the payment we received for the products you have returned, including delivery costs. However, we cannot return the delivery costs if:
- You have purchased several items in the same order and only return part of your purchase
The refund will be made to the same payment method you used to place the order, as soon as possible and at the latest within 14 days of us receiving the items back.
We will withhold the refund until we have received your shipment.
Return delivery costs will not be covered by Kentaur.
NB: if the return slip is not enclosed we cannot process the refund.
Complaints & defects
If you purchase a product and it has a defect, such as a material or manufacturing fault, the rules of the ‘Danish Sale of Goods Act’ apply.
The deadline for a complaint is no later than 24 months from the date of delivery. Please contact us at [email protected].
You must complain within a reasonable time after such a defect or error has or should have been discovered.
If the complaint is justified, we will refund reasonable shipping costs you may have in connection with returning the item.
Complaints
If you disagree with our handling of your complaint, you can contact the Center for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
You can complain to the Center for Complaint Resolution via www.forbrug.dk.
The EU Commission's online complaint portal can also be used to file a complaint, which is particularly relevant for consumers residing in another EU country. Complaints can be submitted here: http://ec.europa.eu/odr. When filing a complaint, you must provide our email address; [email protected].
Liability
Kentaur is not responsible for delays or failure to fulfill agreements due to force majeure. As long as a force majeure situation exists, Kentaur is exempt from fulfilling its obligations.
The liability of Kentaur for all compensation claims are limited to an amount equivalent to the price of the item you purchased.
Kentaur assumes product liability towards you according to applicable law.
Last updated May 2024.